1. About this Privacy Policy
JJ Chauffeured Cars is the registered business name operated by
The Paswal Group Pty Ltd.
This Privacy Policy explains how JJ Chauffeured Cars as operated by The Paswal Group Pty Ltd (“JJ Chauffeured Cars”, “we”, “us” or “our”), handles personal information
in connection with our chauffeur and private transfer services and our website at
https://jjchauffeuredcars.com.au/.
We are committed to managing personal information in accordance with the
Australian Privacy Principles under the Privacy Act 1988 (Cth)
and other applicable Australian law.
2. Contact Details
You can contact us about privacy matters using the details below:
3. Personal Information We May Collect
Depending on how you deal with us, we may collect:
- name and contact details (such as phone number and email address);
- pickup and destination locations, travel dates and times;
- number of passengers and vehicle preferences;
- luggage, child-seat or accessibility requirements;
- special instructions or other information you choose to provide;
- records of communications with us (including email, phone and WhatsApp, where used); and
- limited technical information from website use (such as IP address, device/browser type, pages viewed and approximate location derived from IP), where analytics or advertising tools are enabled.
We do not collect credit-card details, billing-address payment information,
or process online card payments through this website.
If payment is arranged for a booking, that is handled separately outside this website’s
online forms.
4. How We Collect Information
We typically collect personal information:
- directly from you when you submit an enquiry or quote request on our website;
- when you contact us by phone, email or WhatsApp;
- when you book or arrange chauffeur services with us; and
- automatically through cookies and similar technologies when you browse our website, where those tools are enabled.
If you provide information about other passengers (for example, travel companions),
please only do so with their knowledge and where you are authorised to share it.
5. Why We Collect and Use Personal Information
We collect and use personal information to:
- respond to enquiries and provide fare estimates or quotes;
- arrange, confirm and deliver chauffeur and transfer services;
- communicate about bookings, changes, pickups and related service matters;
- improve our website, services and customer experience;
- measure website performance and advertising effectiveness, where enabled;
- comply with legal and regulatory obligations; and
- protect our business, staff, drivers and customers (including fraud and dispute handling).
We use personal information only for purposes that are reasonably necessary for
our services, or as otherwise permitted or required by law.
6. Website Analytics, Advertising and Cookies
Our website may use cookies and similar technologies to operate the site,
understand how it is used, and (where enabled) measure advertising and conversions.
Depending on configuration, this may include tools such as:
- Google Analytics;
- Google Tag Manager;
- Google advertising and conversion measurement; and
- Microsoft Clarity.
These tools may collect information about your device and browsing on our site
(for example, pages visited, referral source and interaction events). Some cookies
are essential for site function; others support analytics or advertising measurement.
You can control cookies through your browser settings. Blocking some cookies may
affect how parts of the website work. Advertising platforms may also provide their
own opt-out or preference controls.
7. WhatsApp and Other Third-Party Services
If you contact us via WhatsApp or similar messaging services, your communications
are also subject to that provider’s terms and privacy practices. We use those
channels to respond to enquiries and coordinate bookings when you choose to message us.
Our website and operations may rely on trusted service providers for hosting,
email delivery, form handling, analytics and advertising measurement. Those
providers only receive the information needed to perform their role for us.
8. Disclosure of Personal Information
We may disclose personal information to:
- drivers and operational staff involved in delivering your journey;
- service providers who support our website, communications, analytics or IT systems;
- professional advisers where reasonably necessary; and
- regulators, law-enforcement or other parties where required or authorised by law.
We do not sell personal information.
9. Overseas Disclosure
Some of our technology and service providers (including website hosting,
analytics and advertising platforms) may store or process information on
servers located outside Australia.
Where personal information is disclosed overseas, we take reasonable steps
appropriate to the circumstances, including contractual and practical measures
consistent with our obligations under the Australian Privacy Principles.
We do not list specific overseas countries here unless confirmed from the
actual services in use for our website.
10. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference,
loss, and unauthorised access, modification or disclosure. This includes restricting
access to booking and enquiry information to people who need it for their role,
and using reputable hosting and systems providers.
No method of electronic storage or transmission is completely secure. Please
also take care when sending information by email or messaging apps.
11. Retention of Personal Information
We keep personal information only for as long as it is reasonably needed for
the purposes set out in this policy (including booking administration and
customer support), or as required by law or to resolve disputes. When information
is no longer required, we take reasonable steps to destroy or de-identify it.
12. Access and Correction
You may request access to the personal information we hold about you, or ask us
to correct information that is inaccurate, out of date, incomplete, irrelevant
or misleading. To make a request, contact us using the details in section 2.
We will respond within a reasonable time. In some cases we may refuse a request
where the Privacy Act allows us to do so; if that happens, we will explain the
reasons unless it is unreasonable to do so.
13. Privacy Complaints
If you have a concern about the handling of your personal information, please contact us using the contact details below so that we can review your concern.
Privacy enquiries and complaints can be directed to:
Please provide sufficient information for us to understand your concern and, where possible, the outcome you are seeking.
We will review privacy complaints and respond within a reasonable period, having regard to the nature and circumstances of the complaint.
If you are not satisfied with our response, or if your complaint is not resolved within the applicable period, you may contact the Office of the Australian Information Commissioner (OAIC), where the Privacy Act 1988 (Cth) applies.
OAIC:
www.oaic.gov.au
Phone: 1300 363 992
Nothing in this Privacy Policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded, restricted or modified.
14. Direct Marketing
We may contact you about our services where you have enquired or booked with us,
or where permitted by law. If you prefer not to receive marketing communications
from us, you can opt out by contacting us at
admin@jjchauffeuredcars.com.au
or by using any unsubscribe method included in a message.
Operational messages about an existing enquiry or booking are not treated as
optional marketing.
15. External Websites
Our website may link to third-party websites or services (including messaging,
maps or review platforms). Those sites are not controlled by us and have their
own privacy practices. We encourage you to read their policies before providing
personal information.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our
practices, technology or legal requirements. The current version will be published
on this page with an updated effective date. We encourage you to review it
periodically.
17. Contact Us
For privacy questions, access or correction requests, or complaints, contact:
Nothing in this Privacy Policy limits any rights you may have under the
Privacy Act 1988 (Cth), the Australian Consumer Law, or other
applicable legislation that cannot be excluded by contract.
