Privacy Policy for JJ Chauffeured Cars
Effective Date: 01/01/2025
JJ Chauffeured Cars (“we”, “our”, “us”) is committed to protecting the privacy of our clients and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with the Privacy Act 1988 (Cth), the Victorian Privacy and Data Protection Act 2014, and the Australian Privacy Principles (APPs).
Information We Collect
We collect personal information to provide our chauffeur services and improve customer experience. This information may include, but is not limited to:
Personal Information: Your name, contact details (phone number, email address), and booking information.
Travel Details: Pickup/drop-off locations, dates, and times of service.
Payment Information: Credit/debit card details, billing address, and transaction history.
Other Information: Any additional information you provide to us when making a booking or contacting us.
How We Collect Your Information
We collect your personal information in various ways, including:
Directly from you: When you book a ride, complete an online form, or communicate with us by phone, email, or other means.
Automatically: Through the use of cookies and other tracking technologies on our website or app (if applicable).
How We Use Your Information
We use your personal information for the following purposes:
– To provide and manage chauffeur services (e.g., booking, scheduling, and payment processing).
– To communicate with you about your bookings, updates, or changes to services.
– To improve our services and customer experience.
– To comply with legal obligations and safety requirements.
– To process payments and handle any disputes.
How We Share Your Information
We may share your personal information with third parties in the following circumstances:
Service Providers: We may engage third-party service providers (such as payment processors, cloud storage services, or booking platforms) to help us operate our business.
Legal Compliance: We may disclose your personal information if required by law, such as to comply with court orders or regulatory investigations.
We do not sell or rent your personal information to third parties for marketing purposes.
How We Protect Your Information
We implement a variety of security measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include:
– Encryption of sensitive data during transmission.
– Secure storage of information.
– Regular security reviews and updates to our systems.
While we take reasonable steps to protect your information, please be aware that no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights Regarding Your Personal Information
Under Australian law, you have the right to:
Access: Request a copy of the personal information we hold about you.
Correct: Request corrections to any inaccurate or incomplete information.
Delete: Request the deletion of your personal information, subject to certain conditions (e.g., legal obligations or business requirements).
Opt-Out: Opt-out of marketing communications at any time.
To exercise any of these rights, please contact us using the contact details below.
Retention of Your Information
We will only retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your information is no longer needed, we will securely delete or anonymise it.
Links to other websites
Our Site may contain links to other websites of interest. We do not have any control over those websites. We are not responsible for or liable for the protection and privacy of any information which you provide whilst visiting such websites, and such websites are not governed by this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website or communicated to you via email. We encourage you to review this policy periodically to stay informed about how we protect your personal information.
Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights under the Privacy Act, please contact us at:
[Your Business Name]
[Your Business Address]
Phone: [Your Contact Number]
Email: [Your Email Address]
JJ Chauffeured Cars
Admin@jjcars.com.au
Phone: [Insert Phone Number]
Email: Admin@jjcars.com.au