Terms & Conditions

Terms and Conditions for JJ Chauffeured Cars

Effective Date: 01/01/2025

These Terms and Conditions (the “Agreement”) govern the use of chauffeur services provided by JJ Chauffeured Cars (“we,” “us,” or “our”) to the customer (“you” or “your”). By booking a ride with us, you agree to these Terms and Conditions.

1. General Provisions

  • Services Provided: JJ Chauffeured Cars provides luxury chauffeured car services, including airport transfers, corporate travel, special events, and other bookings as agreed between us and you.
  • Booking Confirmation: A booking is considered confirmed once we receive the required details, and payment (if applicable) has been processed. Confirmation will be sent to the email provided at the time of booking.

2. Cancellation and No-Show Policy

  • Cancellation by Customer: If you need to cancel or reschedule your booking, please notify us as soon as possible. Our cancellation policy is as follows:
    • More than 24 hours notice: No cancellation fee.
    • Less than 24 hours notice: A cancellation fee of 50% of the booking price will apply.
    • Less than 2 hours notice or no-show: A cancellation fee of 100% of the booking price will apply.
  • Cancellation by JJ Chauffeured Cars: We reserve the right to cancel your booking in the event of unforeseen circumstances such as vehicle breakdown, adverse weather conditions, or other emergency situations. In such cases, we will make reasonable efforts to notify you promptly and arrange for an alternative service or provide a full refund.

3. Late Arrival and Delays

  • Late Arrival: We understand that delays can happen. If you anticipate being late, please inform us as soon as possible. We will do our best to adjust the pickup time to accommodate your situation, but please be aware that additional charges may apply if your delay causes a disruption to subsequent bookings.
  • Traffic and Weather Delays: We are not responsible for delays caused by traffic, weather, or other external factors that may impact the timely arrival of your vehicle. We will always aim to provide an estimated arrival time, but these are not guaranteed.

4. Waiting Charges

  • Waiting Time: Waiting charges will apply if our chauffeur is required to wait beyond the agreed pick-up time. The waiting time will be charged at the following rates:
    • For airport or station pickups: The first 15 minutes of waiting time are free. After that, an additional charge of $XX per 15-minute increment will apply.
    • For other bookings: The first 10 minutes of waiting time are free. After that, an additional charge of $XX per 15-minute increment will apply.
    • Special Event Bookings: For events, a waiting charge will apply after the agreed return time.

If you anticipate needing extra time, please contact us in advance to discuss options.

5. Victorian Laws and Regulations Compliance

JJ Chauffeured Cars operates in compliance with Victorian transport regulations, including:

  • Victorian Transport Compliance: All chauffeurs and vehicles comply with the relevant Victorian laws and licensing requirements. All our chauffeurs hold valid accreditation from the relevant authorities under the Passenger Transport Act 2014.
  • Seat Belts and Safety: By law, all passengers are required to wear seat belts while the vehicle is in motion. We are not responsible for any fines resulting from non-compliance with this regulation.
  • Alcohol and Smoking: Smoking and the consumption of alcohol are not permitted in any of our vehicles. We reserve the right to refuse service or charge a cleaning fee if this condition is violated.

6. Payment Terms

  • Payment Methods: We accept payments via credit card, debit card, and bank transfer. Payment details will be processed securely, and you will be charged in accordance with the terms of your booking.
  • Payment for Additional Services: Any additional charges incurred, such as waiting time or extra mileage, will be added to your final invoice and must be settled before the end of your ride or through an invoicing arrangement.

7. Customer Responsibilities

  • Accurate Information: You are responsible for providing accurate and complete information when booking a ride, including correct pick-up and drop-off locations and any special requirements.
  • Behavior: You are expected to behave responsibly while using our services. Any abusive, disruptive, or illegal behavior toward our drivers or other passengers will not be tolerated. We reserve the right to terminate the service immediately without a refund if such behavior occurs.
  • Luggage and Personal Items: Passengers are responsible for their personal belongings during the ride. We are not responsible for any lost or damaged items left in the vehicle.

8. Limitation of Liability

  • Damages and Losses: JJ Chauffeured Cars is not liable for any indirect, incidental, or consequential damages, including but not limited to personal injury, lost time, or missed appointments, resulting from delays, cancellations, or any other cause beyond our reasonable control.
  • Force Majeure: We are not liable for delays, non-performance, or other issues arising from circumstances beyond our control, such as natural disasters, accidents, or government-imposed restrictions.

9. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on our website, and the revised version will apply to all bookings made after the date of the update.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of Victoria.

11. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

JJ Chauffeured Cars
Phone: [Insert Phone Number]
Email: [Insert Email Address]
Website: [Insert Website URL]

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